Effective Date: 10/6/2025
1. Introduction
Welcome to ZenGate Solutions and ZenGate AI ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy and Terms of Service outline how we collect, use, disclose, and protect your information when you visit www.zengatesolutions.com or www.zengateai.com (“Website”) or engage with our SaaS platforms, CRM systems, AI-powered tools, messaging services, consulting services, and related offerings (collectively, the “Services”).
By using our Website or Services, you agree to the terms outlined below.
PRIVACY POLICY
2. Information We Collect
We may collect the following types of information:
Personal Identification Information:
Name, email address, phone number, mailing address, business information, and other identifiers you provide when contacting us or subscribing to our services.
Usage Data:
Information about your interactions with our Website, including IP address, browser type, pages visited, device data, and date/time of visit.
Cookies and Tracking Technologies:
Data collected through cookies and similar technologies to enhance user experience and analyze Website performance.
3. How We Use Your Information
We use collected information to:
Provide and maintain our Services
Communicate with you regarding inquiries, updates, and support
Send service-related messages and marketing communications (where permitted)
Improve Website functionality and performance
Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information.
We may share your information with:
Service Providers:
Trusted vendors who assist in operating our business and delivering Services, subject to confidentiality obligations.
Legal Requirements:
When disclosure is necessary to comply with legal obligations or protect our rights.
5. Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you may have the right to:
Request details about the personal information we collect and how it is used
Request deletion of your personal information (subject to exceptions)
Opt-out of the sale of personal information (Note: We do not sell personal data)
To exercise these rights, contact:
Email: [email protected]
SMS: +1 561-556-4267
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet can be guaranteed to be completely secure.
7. Messaging & Communications
By submitting your contact information through our Website or forms, you consent to receive communications from ZenGate Solutions and ZenGate AI via email, phone, and SMS.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us at the information listed below.
We comply with applicable messaging regulations, including A2P 10DLC requirements.
TERMS OF SERVICE
8. Use of Services
You agree to use our Services only for lawful purposes and in compliance with all applicable federal, state, and local laws.
You are responsible for:
Providing accurate and complete information
Maintaining confidentiality of account credentials
Ensuring compliance with all marketing, messaging, and data regulations when using our systems
ZenGate Solutions and ZenGate AI are not responsible for misuse of automation, AI systems, or messaging tools by users.
9. AI Systems Disclaimer
ZenGate AI provides automated systems, AI-powered digital employees, messaging automation, and workflow tools designed to assist business operations.
You acknowledge that:
AI-generated responses and automation outputs may not be human-reviewed.
You are solely responsible for supervising and approving how AI systems are configured and used.
You remain responsible for all communications, marketing campaigns, and customer interactions conducted using our Services.
We do not guarantee the accuracy, completeness, or suitability of AI-generated outputs for any specific business, legal, or financial purpose.
10. Payments & Service Agreements
Certain Services require payment under a separate agreement, invoice, or subscription plan.
Failure to remit payment may result in suspension or termination of Services.
All fees are non-refundable unless otherwise stated in a written agreement.
11. No Guarantee of Results
While our systems are designed to improve operational efficiency, lead capture, appointment booking, and revenue opportunities, we do not guarantee specific business or financial outcomes.
Results depend on implementation, market conditions, competition, and user execution.
12. Indemnification
You agree to indemnify, defend, and hold harmless ZenGate Solutions, ZenGate AI, and their officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, fines, penalties, or expenses (including reasonable legal fees) arising out of or related to:
Your use or misuse of the Services
Violations of marketing, messaging, or data protection laws (including TCPA, CAN-SPAM, and A2P 10DLC regulations)
Campaigns, content, or communications sent using our systems
Breach of these Terms
You are solely responsible for ensuring your business complies with applicable laws when using our automation and messaging tools.
13. Limitation of Liability
To the fullest extent permitted by law, ZenGate Solutions and ZenGate AI shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our Services.
14. Modifications
We reserve the right to update this Privacy Policy and Terms of Service at any time. Updates will be posted on this page with a revised effective date.
Continued use of our Website or Services constitutes acceptance of any revisions.
15. Contact Us
ZenGate Solutions
Email: [email protected]
SMS Support Line: +1 561-556-4267